Terms of Return
The Buyer who is a consumer, is entitled to withdraw the purchase agreement by notifying Kemppi UK Ltd e.g. by e-mail or using the Contact Us form in the Web Shop within fourteen (14) days. The withdrawal period is fourteen (14) days from the date on which you or a third party designated by you (other than the carrier) has or has taken possession of the Goods. In case you have ordered multiple Goods in the same order which are delivered separately, the withdrawal period is fourteen (14) days from the date on which you or a third party designated by you (other than the carrier) has received the last item.
Goods may be returned within 30 days of delivery by filling in a return form via the Web Shop or contacting customer service by email or using the Contact Us form in the Web Shop.
The right for return is not applicable to institutions and companies or to goods that have been made-to-order in accordance with the Customer’s request or to any other custom-made products.
The Customer will obtain a returns number (RMA) together with instructions from Kemppi within one (1) week. Kemppi will organize and pay for the return transportation. The returns number (RMA) is valid for fourteen (14) days, during which time the Customer must relinquish the Goods for delivery to Kemppi. We recommend including the model withdrawal form in the return delivery. Link: Withdrawal form
The Customer is liable for any damages or loss of goods during the return transportation.
The right of return is only applicable to goods in their original packaging. The Goods must be packed in the same or equivalent packaging in which received and suitable for transportation.
Returned goods will be credited after they have been received, inspected, and accepted, and latest fourteen (14) days after receiving the shipment.
Notwithstanding the provisions of clause 6.1, in General Terms and Conditions, Kemppi reserves the right to impose additional reductions if the Goods are not accepted due to damage during the transportation or products being opened or used.
Link: Sales terms and conditions